IT Support

Job Description

One multinational bank is looking for an IT Support role based in Shanghai.

Our client is a well-known European bank based in Shanghai, currently they are looking for a 12-months contractor IT support engineer, with opportunity to get perm headcount soon.

Role Description

We are seeking a skilled Production Support Technician to join our IT team based in Shanghai. The ideal candidate will provide first-level support for Microsoft technologies and applications, ensuring efficient and effective resolution of technical issues. This role involves direct interaction with end-users, troubleshooting hardware and software problems, and dealing with production issues.

Key Responsibilities

• Provide first-level support for Microsoft technologies, including Windows OS, Office 365 including TEAMS, and other Microsoft applications.

• Set up and support corporate mobile devices running on iOS platform.

• Primary ownership of support and maintenance of the non-corporate workstations used for local regulatory reporting, financial and tax filing, and market data.

• Troubleshoot and resolve hardware and software issues on desktops, laptops, and peripherals.

• Assist with the installation, configuration, and maintenance of computer systems and applications.

• Manage and resolve support tickets in a timely manner, ensuring accurate documentation of issues and solutions.

• Execute off-hours configuration changes, support new releases and cyber controls execution.

• Perform routine maintenance and updates on end-user devices while ensuring compliance to cyber security policies, including but not limited to, periodic vulnerability scanning, patching, system hardening, etc.

• Support network connectivity issues and escalate complex problems to higher-level support teams as needed.

• Provide excellent customer service and maintain a professional demeanour in all interactions.

• Assist with user account management, including password resets and access permissions.

• Participate in IT projects and initiatives as required.

Add Value Points

• Proven experience in supporting non-corporate network of workstations to fulfil China local regulatory reporting obligation.

• Working knowledge of Service Now for handling of support tickets and requests.

• Experience in scripting for automation of processes.

• Proactive and willing to take more responsibility to coordinate other APAC IT related work, project.

Job Requirements

Job Requirements

• University degree / qualifications, Bachelor degree in computer engineering or information systems related field is preferable.

• Between 5-10 years of experience in an IT production supporting or infrastructure support. Previous experience in working with a foreign bank is preferable.

• Technical and hands-on on Microsoft Windows platform and office suite. Knowledge in networking and telecommunication technology are must. Any certification in CISCO devices is a plus.

• Experience in the dealing room turret setup, VOIP phones, Video Conference systems, and mobile phone setup.

• Detail-oriented, quick learner, strong problem-solving skills that can help end-user IT issues independently.

• Good interpersonal skills, good communication skills, can work under tight deadlines and under pressure.

• Good command of spoken & written English and Chinese language.