IT Helpdesk - Fluent English Speaking

Job Description

An Europe MNC Retailer

What will you do?
• Act as the first point of contact for all user support related queries at the Service Desk
• Participate in and implement infrastructure projects
• Monitor infrastructure stability like Wifi, Printer, or Sharepoint
• In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regualry Storeroom clean-up
• Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request
• Regularly provide statistical reports about support cases and incidents
• Collaborate with other IT Teams
• Support and regular checks that the conference rooms are properly working
• Handling vendors regarding hardware related changes, repairs and quotations
• Support new joiners with providing the requested hardware package
• Help user relocations within the building

Job Requirements

What will you need?
• Diploma or above in Computer Science, Information Technology or relevant discipline
• 2- 3 years' experience in user support and helpdesk duties
• Strong problem solving and system troubleshooting skills
• Technically proficient in Microsoft Office, Windows desktop and Apple iOS
• Good command of written and spoken English and Cantonese / Mandarin
• Good interpersonal and communication skills
• Knowledge of ServiceNow Ticketing system is a plus