Customer Success Manager

Job Description

Over hundred years of history, headquartered in France. It is the world's industrialised producer of waterproofing membranes. We are present in more than 120 countries and regions around the world. We provide professional waterproofing, thermal insulatio

Working scope:
Improve the success of our interactions with customers – leading to increasing profit.
In general: take ownership to improve the service experience based on structured analysis and in close
cooperation with each department contributing to the customer experience.
More specifically: optimize internal processes to improve customer experience to drive revenue and increase
profit by best-in-class service. Build structured business intelligence framework to improve control and
transparency regarding results. Drive projects related to building/improving revenue streams and process
streamlining. Contribute to various projects to develop new competences and future markets.

Job Requirements

Qualifcation:
1. Bachelor degree with related study
2. 5+ years B2B industry working experience in the field of processes/analysis related to
customer/sales management; Basic understanding of custom service whole process
3. Fluent Oral English